We send items via USPS First Class mail and charge a flat $3.50 for shipping and handling in the United States. We do ship internationally but rates vary a little bit depending on distance, Mexico and Canada are the cheapest and outside of North America the price increases nominally. The website calculates shipping though so we don't have to. We've shipped everywhere but Antartica, Antartica if you're out there and love Gilmore Girls we'll ship to you too. :)
Our shirts are screen printed by hand in our own home. Due to the nature of a personalized, handcrafted, made to order business, we are unable to issue refunds (& we can't do exchanges during sales). But, there's always a but, if there is a problem with your order, we will do what we can to fix it! We are in the business of making people smile.
***Next Level tees are fitted and run a bit small, the women's crew and v neck shirts on our site are often times purchased a size (or two) larger depending on preferred fit.***